Please complete this form with a detailed description of the problem as well as pictures if applicable. For freight damages pictures are required or we cannot start a freight claim. Please allow 5-7 business days for your RMA to be approved by the factory and returned to you. If you request replacements and/or components, they will be ordered and, in most cases, shipped within 2-3 business days from the receipt of the completed RMA form. If the material on the RMA is spec grade and/or custom built, you will receive additional question and options for trouble shooting prior to replacements being ordered.
Debits are not to be taken until the credit has been approved and sent to you and the customer.
PLEASE ALLOW 3-5 BUSINESS DAYS FOR PROCESSING. UNLESS OTHERWISE SPECIFIED. Select product can be returned within 30 days of invoice date along with a 35% restocking charge. We aim to process all RMA's in a timely fashion, please ensure all the appropriate information has been filled out correctly. No back charges or fees will be approved through the RMA process. Envoy Lighting is not responsible for concealed damage; a claim should be processed with the freight carrier company immediately. It will be processed as a new order that will be invoiced with terms of Net 30 days. Once the defective product is returned, tested and approved for credit, a credit memo will be issued. RETURNS WILL NOT BE ACCEPTED AFTER 30 DAYS.
NON-DEFECTIVE MATERIAL MUST BE RETURNED BEFORE THE EXPIRATION DATE OF THE RMA ACKNOWLEDGEMENT FORM – A CREDIT WILL NOT BE GIVEN NOR SHOULD A DEBIT BE TAKEN UNTIL THE UNITS HAVE BEEN INSPECTED AND APPROVED FOR CREDIT.