RMA REQUEST FORM

To expedite the processing of your RMA number, please complete the document and email to rma@envoylighting.com. Once your RMA request is processed, you will receive a Return Merchandise Authorization number (RMA) via e-mail. Any incomplete section documents will delay processing.

Please follow the procedure for defective units:

  1. Send pictures of cartons, skids and actual fixture
  2. Photos of the actual installation site
  3. A copy of the Bill of Lading (REQUIRED BY MANUFACTURER). Note: To file a damaged claim with the carrier, a signature is required.
  4. Be sure to indicate you need a replacement We will use this form as a replacement PO.
  5. Please be sure to read our Return Policy below.
PRODUCT & RETURN INFORMATION















RETURN POLICY:

PLEASE ALLOW 3-5 BUSINESS DAYS FOR ALL REPLACEMENT ORDERS TO BE SHIPPED, UNLESS OTHERWISE SPECIFIED. Selected product that is not defective can be returned within 30 days of invoice date along with a 35% restocking charge. We aim to process all RMA's in a timely fashion, please ensure all the appropriate information has been filled out correctly. No back charges or labour fees will be approved through the RMA process without prior authorization. Envoy Lighting is not responsible for concealed damage; a claim should be processed with the freight carrier company immediately. For defective units, if replacement material is required, a replacement purchase order will have to be submitted along with this form. It will be processed as a new order that will be invoiced with terms of Net 30 days. Once the defective product is returned, tested and approved for credit a credit memo will be issued. RETURNS WILL NOT BE ACCEPTED AFTER 30 DAYS.

MATERIAL MUST BE RETURNED BEFORE THE EXPIRATION DATE OF THE RMA ACKNOWLEDGEMENT FORM – A CREDIT WILL NOT BE GIVEN NOR SHOULD A DEBIT BE TAKEN UNTIL THE UNITS HAVE BEEN INSPECTED AND APPROVED FOR CREDIT.